Gungor

Jars of Clay

Seventh Day Slumber

If you are unable to find the answer to your question below, please email us at support@SonusTickets.com or call us at 615-469-7187


Most venues which sell tickets via SonusTickets offer what is called a "Will Call" area, where you can pick your tickets up at the event prior to the show. Will call rules and hours vary, so please check the individual venue page for specific instructions. Some may not be open until an hour prior to event time, while others may be open during regular business hours every day. Some events advise patrons to arrive very early to pick up tickets to avoid long lines. Will call areas are typically located near the entrance to the event.

In order to pick up your tickets, you may be required to present: Your valid photo ID, an order confirmation number, and/or the credit card you used to purchase the tickets.


If you do not receive your tickets within 48 hours of the event, please contact us immediately by calling 615-469-7187. Be prepared with the confirmation number for your account or the purchasing credit card. An SonusTickets agent will determine the nature of the problem, and if your tickets are replaceable, instruct you as to how to pick up your replacement tickets. Replacement tickets are generally available at the box office on the day of the show and can only be picked up by the credit card holder. Please note that valid photo ID and original card of purchase will be required to retrieve tickets. Tickets that are lost, stolen or otherwise destroyed may also be replaced using this process, at the discretion of SonusTickets and it's promoters.

Tickets should always be treated like cash. Keep them in a safe place, away from direct heat, sunlight, and moisture. Be sure to store them where they can easily be found again. Tickets are printed on heat-sensitive paper. Any contact with higher temperatures will cause the ticket to darken or turn black, so please keep this in mind when storing. Do not attempt to laminate tickets.


We use a thermal printing process that makes ticket surfaces sensitive to heat. If this happens, contact us as soon as possible so we can verify your order and seat location and attempt to make alternate arrangements for your entry into the event.


We apologize that you have encountered difficulties with our online service.

Before re-attempting your purchase, we recommend that you check your Order History in the Your Account area. If an order was placed, the order status will appear on the page just after you sign in. If no order appears in your Order History, we recommend that you then re-attempt your purchase.


To determine if your event is cancelled or postponed visit the homepage of SonusTickets.com. There you will also find any information regarding a new date for the event, as well as how to receive a refund for your ticket order. Also, if you are signed up to receive the SonusTickets news flashes, one will be sent indicating any changes to an event. If you are unable to locate an answer for your event please call 615-469-7187 or email us at support@sonusTickets.com and enter your event details. An SonusTickets agent will reply with the requested information.


The venue or the event"s promoter determines policies relating to the cancellation of an event. These policies can vary, but generally, such policies provide for a refund of the ticket price. If an event is cancelled, we will attempt to contact you and advise you on the venue or promoter"s policy for obtaining a refund to that event.

When we issue a refund to you, we will refund the price that you paid for your ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.

Policies regarding postponed events vary by venue/promoter. If an event is postponed, you should contact the SonusTickets directly to obtain information about postponed dates of the event and if there is an applicable refund policy.


Why is it that sometimes you hear about an event that is supposed to go on sale, but when you call or visit SonusTickets.com, we don't have that event on sale?

Often, the venue or promoters prefer to wait until all terms about the event are finalized to protect the consumer from being misinformed. We don't release any information until we receive authorization from the promoter or venue; sometimes, this can happen after the media has already begun publicizing the event.


Online at www.SonusTickets.com
Buy tickets securely, at your convenience, day or night, 24 hours a day/7 days a week.
Find event and venue information 24 hours a day
- Including seating charts for most venues
- Venue information, such as directions, parking, and rules
- Schedule of all events

Call 615-469-7187 to order by telephone.

Box Office
Located at most venues
Hours of operation vary
Venues typically sell tickets only for their events.

Third Party Resellers
SonusTickets recommends that you purchase tickets directly through SonusTickets or from the venue's box office. SonusTickets does not guarantee the authenticity of tickets purchased from any third party reseller (such as brokers or individuals).


Doors will open to a show, typically an hour prior to the scheduled time for that event. It is at that time that you may pick up your tickets at the will call area. However, every venue has it"s own policies on when doors open, please visit that venue"s section on the website or call the venue for further information or clarification.


Many events allow the ticket purchaser to designate an alternate name for pickup of tickets being held at will call. If you would like to request this for an existing ticket order, please call us at 615-469-7187. Please be aware that some venues do not allow for alternate pickup of will call tickets, and some may require that the party collecting the tickets have a copy of the credit card used in the purchase for verification purposes.


If you have forgotten your password please visit the SonusTickets Account sign-in page and click on "Forgot your password?". On the next page you will enter your username, select the security question you had chosen when creating your account, and enter the answer to your security question. A new password will be sent to the email address SonusTickets has on file for your account. If you no longer have access to that email, you must call 615-469-7187 to request a new password. You also have the option to keep the new password emailed to you or change it in the Your Account area after signing in.


Once you've received an order number, the information you have submitted via the information form is located in the Your Account area. If you realize an error has been made or need to make a change for any reason, please contact us immediately by calling 615-469-7187. Changing information in Your Account area on the site will NOT affect previously placed orders, but the corrections will be in place for future ordering.

Note: Be prepared with the confirmation number from your order and the billing information used when the order was placed.


Yes, you are able to select an alternate address than your billing address to ship your tickets to. You can add or edit an address in the Your Account area after signing in or click on "Add or edit an address" on the final Check-Out page.
1. Click on Edit Contact Information and scroll down to the Edit Shipping Addresses area.
2. Select "Add a new shipping address" in the drop down menu.
3. Enter the address you would like to add to your profile
4. Then click on "submit now"
5. Then on the final Check-Out page you will be able to choose an alternate shipping address from the drop down menu.
6. The page will then refresh with the address selected and you may proceed with the transaction.


As a SonusTickets user, you agreed that SonusTickets may contact you by email and disclose the information you submit, as described in the SonusTickets Privacy Policy. If you would like to opt-out of receiving SonusTickets emails, please visit the SonusTickets homepage and enter your name and email and click on unsubscribe. You may also unsubscribe by clicking the link at the bottom of the email alert you received or email us at support@SonusTickets.com with Unsubsribe in the subject field. Please note that you may still receive emails from those who provide events (e.g., venues, teams, artists, promoters and leagues) to whom SonusTickets provides your email address as described in the Privacy Policy.


General Admission refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. Please ensure you carefully read the Event Information screens when purchasing tickets any information on whether your tickets are General Admission will be posted on these screens. SonusTickets cannot guarantee seating for any event that is sold as General Admission.


We apologize that you have encountered difficulties with our service.

First check your email client (i.e. Outlook, Yahoo, Hotmail, etc) and see if the confirmation message or flash was caught in your email spam filter. If so, enable it to receive emails from support@SonusTickets.com and/or news@SonusTickets.com. If the problem persists or you were unable to find your confirmation, please check in your account information to verify that SonusTickets has the correct email on file. It is also in this area that you can edit or create a new email address for correspondence.


The best way to keep informed about changing weather situations is to sign-up for our SonusTickets news flash on the homepage. Often, the venue or promoters prefer to wait until the day of the event, sometimes even a few hours prior to the event before deciding the best way to handle bad weather. In some cases there will be a secondary indoor venue in which the event will be moved to. Sometimes they continue rain or shine, or the event may be cancelled or postponed. SonusTickets will make its best effort for inform consumers of a change, again sign up for our news flash or check the SonusTickets.com homepage for information.


Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, prohibit SonusTickets from issuing refunds after a ticket has been purchased for lost, stolen, damaged or destroyed tickets.


The age at which a child will require a ticket for admission to an event will vary from venue to venue, and from event to event. To determine if your child will require a ticket for the event you would like to attend, we recommend that you search by venue name in the search box and consult the information regarding children. In most cases, there will also be a venue contact number for further information or clarification. Please bear in mind that events specifically geared toward children will almost always require all children to have a ticket for admission. If you are unable to determine if a ticket will be required for your child, you may call us at 615-469-7187


If you have selected standard mail as your delivery method, then the United States Postal Service will be used. Please allow at least 14 days after your order is made to receive your tickets. If you don't receive your tickets within 2 business days of the event, then please call us at 615-469-7187 for information on how to proceed.


To find the seating chart you are looking for, please Search for the event that you are attending. From the event information or venue page, you can click on the "Seating Chart" link which will create a pop-up window with an enlarged map of the venue.

Please note, seating charts reflect the general layout of a venue and actual seating arrangements may vary slightly.


SonusTickets is unable to verify or guarantee the authenticity of tickets which were not purchased directly through an authorized SonusTickets sales channel (i.e.: SonusTickets call center, SonusTickets.com or an SonusTickets Ticket Outlet). For this reason, and because we are unable to provide any information regarding ticket purchases to a party other than the cardholder on the order, we do not recommend purchasing tickets from third-party resellers (such as brokers or individuals).


SonusTickets strives to make it as easy as possible to purchase tickets for accessible seating to accommodate various disabilities. You may request tickets for accessible seating only by phone or by visiting a SonusTickets ticket outlet.

Availability and type of accessible seating will vary based on each venue's policies and/or the type of event taking place. Note: Venues are solely responsible for establishing their own accessible seating policies. Some venues sell all or a portion of their accessible seats only through their box office and not through SonusTickets. In which case contact the venue directly for assistance in locating accessible seating.


Some venues offer tickets at a discounted rate for children, senior citizen, and/or students. To determine if these tickets are offered for the event you would like to attend, we recommend that you search by venue name for the venue at which the event will be taking place. The venue information and/or cart page will often contain information on these. If no information is present concerning discounted tickets, we recommend that you contact the venue directly at the phone number or website provided to inquire about such tickets, as many venues offer this type of ticket for sale only through the venue box office.


Typically this means that there is a pole, post, sound, and or lighting set-up between a certain seat and the sage. These obstructions will most likely constrict your view of the performance. All seats of this nature will be indicated as such throughout the purchasing process. If you have inadvertently purchased tickets with these conditions and need assistance, please contact an SonusTickets representative immediately at 615-469-7187


In an effort to give all interested customers an opportunity to purchase tickets to an event, venues and promoters often set limits on the number of tickets one customer or household is allowed to purchase. You will be advised of any limits on tickets by a posting on the "buy" page for the event, or by a system limitation on the number of tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions on our website which exceed that limit may have their orders cancelled or not fulfilled.

PRIVACY POLICY
Scope
This Privacy Policy covers Tickets Nashville's treatment of personally identifiable information that Tickets Nashville collects when you are on the Tickets Nashville web site ("Site"). If you choose to visit sites of other parties by clicking on the links we provide, this policy does not cover the treatment of personally identifiable information that may be collected by those web sites ("Third-Party Sites").

Information Collection and Use
Tickets Nashville collects personally identifiable information including name, address, email address, phone number, ticket type, and event information when you register for an account or purchase products or services. Tickets Nashville also collects information from your browser including browser type, browser version, browser settings, operating system, pages visited, your IP Address, and Cookies. Tickets Nashville uses the above collected information for general purposes such as allowing you to add products and services to your shopping cart, tailoring the content within the Site to match your interests, and ensuring that the site continues to operate properly with commonly used operating systems and browsers.

Tickets Nashville also uses this information to send you information, offers and other promotional materials from Tickets Nashville and selected third parties. You may opt out of receiving information directly from Tickets Nashville by using the contact information above.

The Tickets Nashville Site has security measures in place to protect the information under our control. We use secure socket layer (SSL) technology to protect the security of commerce transactions. We encrypt your personal and financial information as it travels over the Internet.

Your financial information is used for the sole purpose processing or refunding the transactions which take place on the Tickets Nashville system. By making a purchase, or engaging in any other kind of activity that uses financial information, you consent to our providing your financial information to third parties including the credit card companies and banking institutions used to process the transaction. We may also we may share your financial information with applicable Contracted Clients (venues/promoters/team owners/organizations that contract directly with Tickets Nashville for ticketing services), primarily for facilitating "will call" ticket pick up, dispute resolution, refunds, and customer service at the event venue on the date of the event.

Children under the age of 13 are prohibited from submitting personal information to Tickets Nashville . Federal Law prohibits web sites from collecting and/or distributing personal information from children without parental consent. At this time, Tickets Nashville has no effective means to obtain and track parental consent. Therefore, Tickets Nashville must prohibit the submission of personal information from children under the age of 13.

Information Sharing and Disclosure
The act of purchasing a ticket, completing a registration form, on Tickets Nashville , automatically grants Tickets Nashville the right to share your personal information with our Contracted Clients (venues/promoters/team owners/organizations that contract directly with Tickets Nashville for ticketing services) in association with the concert, game or other event you are purchasing a ticket(s) for. The opportunity to opt-out, or not to consent to our sharing of your personal information with them is not available at this time. Contracted Clients may use your personal information in accordance with their own privacy policies, and may consequently use your personal information to contact you and may share your personal information with others. You will need to contact those Contracted Clients to instruct them directly regarding your preferences for the use of your personal information by them. You may contact Tickets Nashville to request the Contracted Client's contact information.

Tickets Nashville does not share, sell or rent any of your information with parties other than Contracted Clients at this time. If Tickets Nashville changes this policy in the future changes will be posted in the area of the web site on the date they become effective and any information used or collected after that date will be subject to the policy in effect at that time. We recommend that you review this policy each time you purchase a ticket to ensure your knowledge of the current policy.

Cookies
Cookies are small text files that are downloaded to your computer. Cookies cannot damage your computer. Cookies, by themselves, cannot be used to identify you. Unless you've chosen to submit personal information to Tickets Nashville though registration or the purchase of products and/or services, Tickets Nashville cannot identify you. Cookies are used by Tickets Nashville to allow the smooth operation of the Site and to track your activity so that we may tailor the content of the Site to match your interests.

Cancellation
If an event is cancelled, ticket buyers should contact the venue where the event was to be held to receive information about how your ticket will be refunded. All service fees, convenience fees, credit card fees, and fulfillment fees are NOT REFUNDABLE in the event of a cancellation. Other than the event being cancelled, ALL SALES ARE FINAL, NO REFUNDS, NO EXCHANGES.